Shift Lead - Guest Experience & Team Coaching

Smoothie King; Salem (IN); On-site; USD 16,531,000 - 20,664,000; Full time

Job summary

Dunkin' is seeking Shift Leaders to join our team in the United States. You will coach Crew Members during shifts to uphold brand standards and deliver a friendly guest experience, set goals, assign tasks, and motivate others with timely feedback.

Responsibilities include maintaining a guest-first culture, resolving guest issues, ensuring recipes and safety procedures are followed, driving sales, and managing cash over/short while executing restaurant initiatives.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• At least 18 years of age (where applicable).
• High School diploma or equivalent, preferred.

Responsibilities

• Coach crew members to execute brand standards and guest experience.
• Set shift goals, assign tasks, and provide timely feedback.
• Maintain a respectful team environment and communicate priorities.
• Train crew members as requested and provide coaching.
• Create a guest-first culture and resolve guest issues.
• Ensure brand standards, recipes, and systems are followed.
• Maintain a safe, sanitary work environment per guidelines.
• Drive sales and execute restaurant initiatives; manage cash over/short.

Skills

Fluent in English

Supervisory experience

Math skills

Writing skills

Basic computer skills

18+ years old

Education

High School diploma or equivalent

Job description

Dunkin' is seeking Shift Leaders to join our team in the United States. You will coach Crew Members during shifts to uphold brand standards and deliver a friendly guest experience, set goals, assign tasks, and motivate others with timely feedback.

Responsibilities include maintaining a guest-first culture, resolving guest issues, ensuring recipes and safety procedures are followed, driving sales, and managing cash over/short while executing restaurant initiatives.