Shift Lead — Guest-First Coach & Service Excellence

Smoothie King; King (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

Smoothie King is seeking a Shift Leader to supervise and motivate team members, ensuring Brand standards and a friendly guest experience. You will coach crew, assign tasks, and track shift priorities while maintaining safety and sanitation guidelines.

The role emphasizes leadership, teamwork, and achieving sales goals, with a focus on high-quality customer service and efficient operation during each shift.

Qualifications

• Fluent in English and able to communicate clearly.
• Experience in restaurant, retail, or supervisory roles.
• Strong math and writing abilities.
• Basic computer literacy for store systems.
• Must be at least 18 years old; HS diploma preferred.

Responsibilities

• Coach Crew Members to execute Brand standards and guest experience.
• Set goals, assign jobs, and motivate team during the shift.
• Provide timely feedback and recognize successes.
• Create a guest first culture and resolve guest issues.
• Ensure safety, sanitation and Brand standards are followed.

Skills

Fluent English

Restaurant supervision

Math skills

Writing skills

Basic computer skills

18 years or older

High School diploma preferred

Education

High School diploma or equivalent

Job description

Smoothie King is seeking a Shift Leader to supervise and motivate team members, ensuring Brand standards and a friendly guest experience. You will coach crew, assign tasks, and track shift priorities while maintaining safety and sanitation guidelines.

The role emphasizes leadership, teamwork, and achieving sales goals, with a focus on high-quality customer service and efficient operation during each shift.