Shift Lead: Guest Experience & Store Operations

Smoothie King (SKFI); Evergreen Park (IL); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Health insurance

Job summary

Smoothie King is seeking a Shift Manager to support the General Manager in daily store operations, lead store team members on assigned shifts, and ensure guest satisfaction.

The role focuses on providing a superior guest experience, driving sales, and maintaining brand standards while ensuring safety and cleanliness across all areas. Strong communication and reliability are essential, with a flexible schedule and a customer-first attitude.

Qualifications

• Leadership experience in retail operations.
• Strong customer service orientation and communication skills.
• Experience with POS systems and cash handling.
• Ability to train and coordinate staff during shifts.

Responsibilities

• Assisting the GM in store operations in a leadership capacity.
• Ensure superior guest experience, maximize sales, and maintain a fun atmosphere.
• Complete opening/closing procedures and deposit cash as needed.
• Assist with product ordering and brand adherence.
• Ensure high-quality smoothie prep and guest service.

Skills

Leadership

Customer service

POS system

Cash handling

Team coordination

Tools

Microsoft Office

Job description

Smoothie King is seeking a Shift Manager to support the General Manager in daily store operations, lead store team members on assigned shifts, and ensure guest satisfaction.

The role focuses on providing a superior guest experience, driving sales, and maintaining brand standards while ensuring safety and cleanliness across all areas. Strong communication and reliability are essential, with a flexible schedule and a customer-first attitude.