Shift Lead - Guest Experience & Training

ZenApply Software; Curtis (UT); On-site; USD 21,000 - 28,000; Full time

Job summary

ZenApply Software is seeking a Shift Lead to help oversee store operations and guide a team in a fast-paced environment. The role focuses on quality control, staff training, and ensuring consistent service as the on-site point of leadership in the absence of a General Manager.

The Shift Lead will understand menu items and drink preparation to set a standard of quality and lead by example. Availability for opening or closing shifts is typical.

Qualifications

• Must hold a valid Food Handler permit as required by local health regulations.
• Previous customer service experience required.
• Leadership experience is preferred but not required.
• Ability to stand for extended periods and work in a fast-paced environment.
• Strong math and cash handling skills.

Responsibilities

• Assist in daily store operations and scheduling.
• Greet guests and take accurate orders.
• Prepare and serve drinks and food per recipes.
• Train and guide team members.
• Maintain cleanliness and inventory records.

Skills

Customer Service

Leadership

Communication

Cash Handling

Multitasking

Tools

POS System

Job description

ZenApply Software is seeking a Shift Lead to help oversee store operations and guide a team in a fast-paced environment. The role focuses on quality control, staff training, and ensuring consistent service as the on-site point of leadership in the absence of a General Manager.

The Shift Lead will understand menu items and drink preparation to set a standard of quality and lead by example. Availability for opening or closing shifts is typical.