Shift Lead: Guest Experience & Coffee Quality

ZenApply Software; Clearfield (UT); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

ZenApply Software is seeking a Shift Lead to guide staff, maintain store operations in the absence of the General Manager, and uphold quality assurance and training. The role emphasizes leading by example and ensuring smooth daily flow.

The Shift Lead will manage customer experience, beverage and food preparation, cash handling, inventory checks, and shift scheduling, while maintaining a positive, guest-focused environment.

Qualifications

• Must possess a current Food Handler’s Permit/Card as required by local health regulations.
• Previous customer service experience required.
• Previous professional leadership experience is greatly preferred, but not required.
• Ability to stand for extended periods and move quickly in a fast-paced environment.
• Ability to multitask and stay organized during busy times.
• Strong communication and leadership skills.
• Strong knowledge in simple mathematics and counting.
• Reception of constructive feedback and training to improve performance.

Responsibilities

• Guide staff to ensure quality and smooth store operations in the absence of the General Manager.
• Greet guests, take orders, and process transactions using the POS system.
• Prepare espresso drinks, brewed coffee, teas, and specialty beverages per recipes and standards.
• Maintain safe and efficient food preparation and presentation.
• Manage daily tasks, cash deposits, tips, and inventory with basic math.
• Communicate effectively with team members and support the team during peaks.

Skills

Leadership

Customer Service

Communication

Multitasking

Teamwork

Mathematics

Tools

POS System

Spreadsheets

Job description

ZenApply Software is seeking a Shift Lead to guide staff, maintain store operations in the absence of the General Manager, and uphold quality assurance and training. The role emphasizes leading by example and ensuring smooth daily flow.

The Shift Lead will manage customer experience, beverage and food preparation, cash handling, inventory checks, and shift scheduling, while maintaining a positive, guest-focused environment.