Shift Lead: Guest Experience & Team Coach

ZenApply Software; Cedar City (UT); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

ZenApply Software in Utah is seeking a Shift Lead to guide staff, ensure smooth store operations, and uphold quality standards in the absence of the General Manager. You will model excellent service, train teammates, and support daily menu knowledge and cash handling.

The ideal candidate will manage opening and closing shifts, monitor customer experience, and help the team stay organized during peak hours. Prior customer service and leadership experience are preferred, with fluency in English

Qualifications

• Requires current Food Handler’s Permit / Card or ability to obtain within required timeframe after hire.
• Previous customer service experience required.
• Previous professional leadership experience preferred but not required.

Responsibilities

• Open or close shifts with flexible scheduling; occasional after-hours coverage.
• Greet guests and take accurate orders; process transactions via POS.
• Guide staff to maintain quality, train peers, and uphold store procedures.
• Ensure menu knowledge and consistent drink and food preparation.
• Track daily tasks, cash handling, tips, and inventory as needed.
• Communicate effectively with team and management to ensure smooth operations.

Skills

Customer service

Leadership

Communication

Multitasking

Attention to detail

Math basics

Education

Food Handler Certification

Tools

POS system

Job description

ZenApply Software in Utah is seeking a Shift Lead to guide staff, ensure smooth store operations, and uphold quality standards in the absence of the General Manager. You will model excellent service, train teammates, and support daily menu knowledge and cash handling.

The ideal candidate will manage opening and closing shifts, monitor customer experience, and help the team stay organized during peak hours. Prior customer service and leadership experience are preferred, with fluency in English