Shift Lead: Customer Experience & Team Leader

ZenApply Software; Utah; On-site; USD 19,000 - 25,000; Full time

Job summary

ZenApply Software in Utah is seeking a Shift Lead to guide staff, ensure store operations, and uphold quality standards in the absence of the General Manager.

You will master the menu, lead by example in drink and food prep, and train teammates to deliver exceptional guest service.

This role requires flexible availability for opening and closing shifts, strong communication, and a proactive approach to daily store tasks.

Qualifications

• Must have strong leadership and people-management abilities.
• Experience delivering high-quality guest service.
• Ability to follow recipes, policies, and procedures precisely.
• Strong math and cash-handling skills.

Responsibilities

• Lead staff to ensure smooth store operations in the absence of the General Manager.
• Greet guests, take orders, process payments, and answer questions.
• Maintain knowledge of menu items and beverage preparation.
• Oversee daily tasks, checklists, cleaning, and stocking.
• Communicate clearly with team, assign tasks, and provide feedback.
• Maintain punctuality and reliability for shifts.

Skills

Leadership

Customer service

Communication

Multitasking

Team coordination

Education

Food Handler's Permit/Certificate

Job description

ZenApply Software in Utah is seeking a Shift Lead to guide staff, ensure store operations, and uphold quality standards in the absence of the General Manager.

You will master the menu, lead by example in drink and food prep, and train teammates to deliver exceptional guest service.

This role requires flexible availability for opening and closing shifts, strong communication, and a proactive approach to daily store tasks.