Shift Supervisor: Guest Experience & Operations Lead

ZenApply Software; Clinton (UT); On-site; USD 28,000 - 38,000; Full time

Job summary

ZenApply Software is seeking a Shift Lead in Utah to guide staff, ensure smooth store operations in the absence of the General Manager, and uphold quality food and drink preparation. You will train teammates, supervise daily tasks, and maintain accurate cash handling while delivering an exceptional guest experience.

Responsibilities include opening/closing shifts, coordinating with the team on order accuracy, and ensuring cleanliness and safety standards.

Qualifications

• Experience in fast-paced customer service environments.
• Ability to train and supervise staff effectively.
• Strong cash handling and math skills required.

Responsibilities

• Lead shifts and coordinate staff in roles during opening/closing.
• Ensure guest satisfaction and handle guest concerns professionally.
• Maintain menu and product knowledge for quality and consistency.
• Oversee daily tasks, checklists, and cleanliness to support store operations.

Skills

Customer service

Leadership

Communication

Cash handling

Multitasking

Tools

POS system

Job description

ZenApply Software is seeking a Shift Lead in Utah to guide staff, ensure smooth store operations in the absence of the General Manager, and uphold quality food and drink preparation. You will train teammates, supervise daily tasks, and maintain accurate cash handling while delivering an exceptional guest experience.

Responsibilities include opening/closing shifts, coordinating with the team on order accuracy, and ensuring cleanliness and safety standards.