Shift Lead: Guest Experience & Operations Leader

ZenApply Software; Beaver (UT); On-site; USD 17,000 - 25,000; Full time

Job summary

ZenApply Software is seeking a Shift Lead to guide staff, ensure daily store operations, and uphold quality in guest service. The role emphasizes training peers, understanding menu items and drink preparation, and leading by example to maintain high standards.

The Shift Lead will handle opening/closing shifts, manage cash handling, and ensure a smooth daily flow while supporting a fast-paced environment. English proficiency is required for guest interactions.

Qualifications

• Must possess a current Food Handler’s Permit/Food Handler Card as required by local health regulations (or obtain within the required timeframe after hire).
• Previous customer service experience required.
• Previous professional leadership experience is greatly preferred, but not required.

Responsibilities

• Guide staff to ensure quality customer service and smooth daily operations.
• Manage opening/closing shifts and support store flow in the absence of the General Manager.
• Oversee accuracy of orders, cash handling, and POS transactions while maintaining a guest-focused environment.

Skills

Food Handler Permit

Customer service

Leadership

Stamina

Multitasking

Communication

Attention to detail

Job description

ZenApply Software is seeking a Shift Lead to guide staff, ensure daily store operations, and uphold quality in guest service. The role emphasizes training peers, understanding menu items and drink preparation, and leading by example to maintain high standards.

The Shift Lead will handle opening/closing shifts, manage cash handling, and ensure a smooth daily flow while supporting a fast-paced environment. English proficiency is required for guest interactions.