Shift Lead — Café Team Leader

ZenApply Software; Utah; On-site; USD 21,000 - 28,000; Full time

Job summary

ZenApply Software is seeking a Shift Lead to guide a busy store team, ensuring high service standards and smooth daily operations. This role focuses on training, quality assurance, and efficient task execution, with emphasis on leadership and guest experience.

The ideal candidate will be skilled in customer service, communication, and cash handling, able to manage opening and closing shifts in a fast-paced environment.

Qualifications

• Must have strong leadership and guest-service skills.
• Experience in a fast-paced service environment preferred.
• Ability to stand for extended periods and lift light loads.
• Fluency in English is required.
• Willingness to work opening and closing shifts as needed.

Responsibilities

• Supervise staff to ensure smooth opening/closing operations.
• Train peers and uphold quality standards.
• Greet guests, take orders, and process transactions.
• Maintain accurate cash handling and daily deposits.
• Monitor inventory and assist in store metrics.
• Support team during busy periods with positive leadership.

Skills

Leadership

Customer service

Communication

Time management

Multitasking

Problem solving

Cash handling

Job description

ZenApply Software is seeking a Shift Lead to guide a busy store team, ensuring high service standards and smooth daily operations. This role focuses on training, quality assurance, and efficient task execution, with emphasis on leadership and guest experience.

The ideal candidate will be skilled in customer service, communication, and cash handling, able to manage opening and closing shifts in a fast-paced environment.