Restaurant Shift Lead & Team Coach

Wingmen V Llc; Springfield (IL); On-site; USD 20,664 - 28,929; Full time

Job summary

Wingmen V Llc is seeking a dedicated shift leader in Springfield, IL, to ensure restaurant operations run smoothly during peak times and in managers' absence. Ideal candidates will have leadership abilities, a focus on team success, and exceptional customer service skills.

Responsibilities include managing team performance, overseeing food quality and safety, ensuring guest satisfaction, and performing administrative duties. Candidates must be at least 21 years old and have relevant certifications.

Qualifications

• Must be at least 21 years old.
• Certification as a Wing Certified Trainer in at least one position required.
• Completion of Shift Leader certification is necessary.

Responsibilities

• Ensure 100% table visits and resolve Guest issues.
• Lead and coach Team Member performance.
• Monitor food quality and safety throughout the shift.

Skills

Leadership and facilitation

Customer service

Verbal communication

Conflict management

Education

Minimum 21 years of age

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Wingmen V Llc is seeking a dedicated shift leader in Springfield, IL, to ensure restaurant operations run smoothly during peak times and in managers' absence. Ideal candidates will have leadership abilities, a focus on team success, and exceptional customer service skills.

Responsibilities include managing team performance, overseeing food quality and safety, ensuring guest satisfaction, and performing administrative duties. Candidates must be at least 21 years old and have relevant certifications.