Shift Lead: Team Coach & Guest Experience

Wingmen V Llc; Quincy (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

Wingmen V Llc is seeking a capable individual to oversee restaurant operations and manage the team effectively. This position emphasizes customer satisfaction, leadership, and operational excellence, especially during peak periods.

The ideal candidate has experience in restaurant management, strong communication skills, and a passion for service. Responsibilities include ensuring smooth operations, managing staff, and addressing guest needs to enhance their experience.

Qualifications

• Minimum 21 years of age.
• Knowledge of proper sanitation and food safety procedures.
• Ability to resolve Guest issues.

Responsibilities

• Ensure 100% of table visits are performed and Guest issues resolved.
• Lead and coach Team Member performance.
• Monitor food quality and safety throughout the shift.

Skills

Leadership and facilitation abilities

Knowledge of restaurant operations

Superior communication skills

Customer service skills

Conflict management skills

Education

Wing Certified Trainer certification

Shift Leader certification

Job description

Wingmen V Llc is seeking a capable individual to oversee restaurant operations and manage the team effectively. This position emphasizes customer satisfaction, leadership, and operational excellence, especially during peak periods.

The ideal candidate has experience in restaurant management, strong communication skills, and a passion for service. Responsibilities include ensuring smooth operations, managing staff, and addressing guest needs to enhance their experience.