Shift Lead: Guest Experience & Team Coach

Harri; Santa Paula (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Paid training and leadership dev

Flexible scheduling

Growth opportunities

Family-owned culture

Employee meals and discounts

Job summary

Jack in the Box is seeking a Team Leader in Santa Paula, CA to guide shift operations, mentor crew, and uphold guest-first standards. You will model strong work ethic, support management, and foster a respectful, inclusive team culture.

The role emphasizes hands-on leadership, training, and delivering high-quality service in a fast-paced environment while ensuring safety and cleanliness.

Qualifications

• Leadership experience in fast food or customer service.
• Strong communication and problem-solving skills.
• Ability to lead by example in a fast-paced environment.
• Dependability and integrity.
• Commitment to treating everyone with respect.

Responsibilities

• Lead and support crew members during assigned shifts.
• Set the example for excellent guest service and teamwork.
• Assist with opening and closing duties as assigned.
• Ensure food quality, speed of service, and cleanliness standards are met.
• Coach, train, and motivate team members on the floor.
• Help resolve guest concerns professionally and respectfully.
• Monitor food safety, sanitation, and cash-handling procedures.
• Communicate effectively with managers and team members.

Skills

Leadership

Guest service

Communication

Problem-solving

Team motivation

Dependability

Job description

Jack in the Box is seeking a Team Leader in Santa Paula, CA to guide shift operations, mentor crew, and uphold guest-first standards. You will model strong work ethic, support management, and foster a respectful, inclusive team culture.

The role emphasizes hands-on leadership, training, and delivering high-quality service in a fast-paced environment while ensuring safety and cleanliness.