Shift Lead: Guest Experience & Team Coach

J003398 JIB Fresno Foods; California (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Flexible scheduling

Growth opportunities

Family-owned culture

Employee meals/discounts

Job summary

Jack in the Box is seeking a Team Leader to be a hands-on role model, guiding the shift and supporting crew members to deliver outstanding guest experiences. You will work closely with management to maintain smooth operations while promoting a positive, respectful, and inclusive workplace.

This role is ideal for someone ready to advance in leadership, mentor others, and help create an environment where employees feel valued and guests feel welcomed.

Qualifications

• Leadership experience or natural leadership skills.
• Strong communication and interpersonal abilities.
• Proven problem-solving and decision-making.
• Reliable, professional, and respectful in a fast-paced environment.

Responsibilities

• Lead and support crew members during assigned shifts.
• Set the example for guest service and teamwork.
• Assist with opening and closing duties as assigned.
• Ensure food quality, speed of service, and cleanliness standards are met.
• Coach, train, and motivate team members on the floor.
• Help resolve guest concerns professionally and respectfully.
• Monitor food safety, sanitation, and cash-handling procedures.
• Communicate effectively with managers and team members.

Skills

Leadership

Communication

Problem-solving

Dependability

Job description

Jack in the Box is seeking a Team Leader to be a hands-on role model, guiding the shift and supporting crew members to deliver outstanding guest experiences. You will work closely with management to maintain smooth operations while promoting a positive, respectful, and inclusive workplace.

This role is ideal for someone ready to advance in leadership, mentor others, and help create an environment where employees feel valued and guests feel welcomed.