Shift Lead: Guest Experience & Team Coach

Harri; La Cañada Flintridge (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Leadership training

Flexible scheduling

Growth opportunities

Family-owned culture

Employee meals & discounts

Job summary

Jack in the Box is seeking a hands-on Team Leader to guide shifts, mentor crew, and deliver exceptional guest experiences. You’ll collaborate with management to keep operations running smoothly while fostering a positive, respectful, and inclusive workplace.

This role is ideal for someone ready to step into leadership, mentor others, and help create an environment where employees feel valued and guests feel welcomed.

Qualifications

• Previous experience in fast food or customer service preferred
• Natural leadership skills and a positive attitude
• Strong communication and problem-solving abilities
• Ability to lead by example in a fast-paced environment
• Dependability, professionalism, and integrity
• Commitment to treating everyone with respect

Responsibilities

• Lead and support crew members during assigned shifts
• Set the example for excellent guest service and teamwork
• Assist with opening and closing duties as assigned
• Ensure food quality, speed of service, and cleanliness standards are met
• Coach, train, and motivate team members on the floor
• Help resolve guest concerns professionally and respectfully
• Monitor food safety, sanitation, and cash-handling procedures
• Communicate effectively with managers and team members

Job description

Jack in the Box is seeking a hands-on Team Leader to guide shifts, mentor crew, and deliver exceptional guest experiences. You’ll collaborate with management to keep operations running smoothly while fostering a positive, respectful, and inclusive workplace.

This role is ideal for someone ready to step into leadership, mentor others, and help create an environment where employees feel valued and guests feel welcomed.