Shift Lead & Guest Experience Coach

J000249 JIB TBS Foods Inc.; Lynwood Gardens (CA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive pay with leadershiprespons

Paid training and leadership develop

Flexible scheduling

Opportunities for growth within our Jt

Supportive, family-owned culture

Employee meals and discounts

Job summary

Jack in the Box is seeking a hands-on Team Leader to help run the shift, support crew members, and deliver guest experiences. You will work with management to keep operations smooth while fostering a positive, respectful, and inclusive workplace.

This role is ideal for someone ready to step into leadership, mentor others, and help create an environment where employees feel valued and guests feel welcomed. The position offers leadership responsibility and opportunities for growth within the

Qualifications

• Demonstrated leadership skills and a positive attitude.
• Strong communication and people management abilities.
• Ability to coach and motivate team members on the floor.
• Focus on guest experience, service speed, and food safety.

Responsibilities

• Lead and support crew members during assigned shifts.
• Set the example for excellent guest service and teamwork.
• Assist with opening and closing duties as assigned.
• Ensure food quality, speed of service, and cleanliness standards are met.
• Coach, train, and motivate team members on the floor.
• Help resolve guest concerns professionally and respectfully.
• Monitor food safety, sanitation, and cash-handling procedures.
• Communicate effectively with managers and team members.

Skills

Leadership

Customer service

Communication

Problem-solving

Job description

Jack in the Box is seeking a hands-on Team Leader to help run the shift, support crew members, and deliver guest experiences. You will work with management to keep operations smooth while fostering a positive, respectful, and inclusive workplace.

This role is ideal for someone ready to step into leadership, mentor others, and help create an environment where employees feel valued and guests feel welcomed. The position offers leadership responsibility and opportunities for growth within the