Shift Lead: Guest Service & Team Coach

J003255 JIB Nematzadeh Enterprises; Carson (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Flexible scheduling

Growth opportunities

Family-owned culture

Employee meals/discounts

Job summary

Jack in the Box is seeking a hands-on Team Leader to help guide the shift, support crew, and maintain guest experiences.

You will mentor colleagues, ensure food quality and cleanliness, and cooperate with management to keep operations running smoothly.

This role rewards leadership, reliability, and a positive, inclusive workplace culture, with paid training and opportunities for growth.

Qualifications

• Prior fast-food or customer service experience preferred.
• Natural leadership skills and a positive attitude.
• Strong communication and problem-solving abilities.

Responsibilities

• Lead and support crew members during assigned shifts.
• Set the example for excellent guest service and teamwork.
• Assist with opening and closing duties as assigned.
• Ensure food quality, speed of service, and cleanliness standards are met.
• Coach, train, and motivate team members on the floor.
• Help resolve guest concerns professionally and respectfully.
• Monitor food safety, sanitation, and cash-handling procedures.
• Communicate effectively with managers and team members.

Skills

Leadership

Communication

Problem-solving

Team motivation

Job description

Jack in the Box is seeking a hands-on Team Leader to help guide the shift, support crew, and maintain guest experiences.

You will mentor colleagues, ensure food quality and cleanliness, and cooperate with management to keep operations running smoothly.

This role rewards leadership, reliability, and a positive, inclusive workplace culture, with paid training and opportunities for growth.