Shift Lead: Guest Experience & Team Mentor

J000519 JIB Fresno Foods; Sanger (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay with leadership

Paid training and leadership dev.

Flexible scheduling

Growth within Jack in the Box

Supportive, family-owned culture

Employee meals and discounts

Job summary

Jack in the Box is seeking a hands-on Team Leader to guide shift operations, mentor crew members, and ensure a welcoming guest experience. You will model customer service, support management, and uphold safety and cleanliness standards on the floor.

The role emphasizes leadership development, dependable performance, and a positive, respectful work environment for all staff and guests.

Qualifications

• Previous experience in fast food or customer service preferred.
• Strong leadership and a positive attitude.
• Excellent communication and problem-solving abilities.
• Ability to lead by example in a fast-paced environment.
• Dependability, professionalism, and integrity.
• Commitment to treating everyone with respect.

Responsibilities

• Lead and support crew members during assigned shifts.
• Set the example for excellent guest service and teamwork.
• Assist with opening and closing duties as assigned.
• Ensure food quality, speed of service, and cleanliness standards are met.
• Coach, train, and motivate team members on the floor.
• Help resolve guest concerns professionally and respectfully.
• Monitor food safety, sanitation, and cash-handling procedures.
• Communicate effectively with managers and team members.

Skills

Leadership

Communication

Problem Solving

Dependability

Professionalism

Integrity

Respect

Customer Service

Job description

Jack in the Box is seeking a hands-on Team Leader to guide shift operations, mentor crew members, and ensure a welcoming guest experience. You will model customer service, support management, and uphold safety and cleanliness standards on the floor.

The role emphasizes leadership development, dependable performance, and a positive, respectful work environment for all staff and guests.