Shift Lead - Guest Experience & Team Coach

Dunkin' Donuts; Princeton (TX); Hybrid; USD 18,000 - 23,000; Full time

Job summary

Quality Brand Group LLC, on behalf of Dunkin’, is seeking a Shift Leader to guide the restaurant team during your assigned shift. You will oversee product preparation, service quality, and daily operations to ensure a memorable guest experience.

You will motivate crew, assign roles, and coach for performance while maintaining safety and cleanliness. Reporting to the General Manager, you will help control labor and food costs, uphold brand standards, and drive guest satisfaction through proactive

Qualifications

• Fluent English speaking and reading required.
• Math and writing skills expected.
• Restaurant, retail or supervisory experience preferred.
• Guest focus with ability to anticipate needs and exceed expectations.
• Proven problem solving and decision making abilities.
• Ability to build and motivate effective teams.
• Willingness to learn and handle multiple tasks.
• Must be physically capable of lifting 30-50 pounds.

Responsibilities

• Arrive on time and prepare for scheduled shift.
• Demonstrate respect for team members and guests.
• Follow store communication guidelines.
• Assign crew, set expectations, provide feedback and recognize achievements.
• Deploy team to meet guest needs and standards.
• Support training of crew members as directed.
• Communicate goals and hold staff accountable.
• Drive urgency to satisfy guests and resolve problems.
• Monitor quality, service and cleanliness throughout shift.
• Ensure brand standards and marketing initiatives are executed.
• Control labor costs, food costs, and cash flow during shift.
• Ensure compliance with safety and sanitation policies.

Skills

Fluent English

Math & Writing

Supervisory Experience

Guest Focus

Results Driven

Problem Solving

Team Building

Physical Stamina

Job description

Quality Brand Group LLC, on behalf of Dunkin’, is seeking a Shift Leader to guide the restaurant team during your assigned shift. You will oversee product preparation, service quality, and daily operations to ensure a memorable guest experience.

You will motivate crew, assign roles, and coach for performance while maintaining safety and cleanliness. Reporting to the General Manager, you will help control labor and food costs, uphold brand standards, and drive guest satisfaction through proactive