Shift Lead - Fast-Paced Guest Experience & Team Coach

Baskin-Robbins; Forney (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Quality Brand Group LLC is hiring a Shift Leader to oversee daily operations and staff on the assigned shift for multiple Dunkin’ locations. The role focuses on delivering a high-quality guest experience through leadership, coaching, and adherence to standards.

As a franchisee, the team emphasizes training, accountability, and a guest-first culture, with responsibilities including labor and cost control, safety, and service excellence.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus – anticipate and exceed guests’ needs.
• Passion for results – set compelling targets and deliver on commitments.
• Problem solving and decision making – make good decisions based on analysis, experience and judgment.
• Building effective teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Be physically and mentally capable of learning to operate standard restaurant equipment (minimum age requirements may apply).
• This position requires one to lift 30 to 50 pounds and also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists.

Responsibilities

• Arrive in a timely manner to prepare for your scheduled shift.
• Demonstrate respect and dignity in dealing with others including team members and guests.
• Follow the communication guideline established in your store.
• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
• Support training of Crew Members as directed by General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
• Ensure restaurant standards and marketing initiatives are properly executed during shift.

Skills

Fluent English

Math skills

Writing skills

Restaurant experience

Supervisory experience

Guest focus

Results orientation

Problem solving

Team leadership

Job description

Quality Brand Group LLC is hiring a Shift Leader to oversee daily operations and staff on the assigned shift for multiple Dunkin’ locations. The role focuses on delivering a high-quality guest experience through leadership, coaching, and adherence to standards.

As a franchisee, the team emphasizes training, accountability, and a guest-first culture, with responsibilities including labor and cost control, safety, and service excellence.