Shift Lead — Customer Experience & Restaurant Ops

Anchor Point Management Group; Mentor (OH); On-site; USD 16,000 - 23,000; Full time

Job summary

Anchor Point Management Group in Mentor, OH is seeking a Shift Leader to provide additional management coverage during operating hours. This hourly role focuses on customer service, cleanliness, food safety, and supervising staff to ensure every shift runs to standard.

Responsibilities include greeting customers, taking orders, processing payments, maintaining sanitation, coaching teammates, and assisting with opening/closing tasks.

Qualifications

• Must be at least 18 years old.
• 6 months in a shift management or supervisory role preferred.
• High school diploma or GED preferred.
• Legal right to work in the United States and ability to work flexible hours.
• Strong communication and customer service skills; reliable transportation.

Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house, lobby, and restrooms.
• Assist with opening and closing tasks and supervise shifts to ensure fair employee treatment.
• Offers ongoing coaching and feedback to team members.
• Ensure compliance with all food safety regulations and policies.

Skills

Customer service

Supervision

Communication

Team coaching

Hygiene/Sanitation

Education

High school diploma or GED

Job description

Anchor Point Management Group in Mentor, OH is seeking a Shift Leader to provide additional management coverage during operating hours. This hourly role focuses on customer service, cleanliness, food safety, and supervising staff to ensure every shift runs to standard.

Responsibilities include greeting customers, taking orders, processing payments, maintaining sanitation, coaching teammates, and assisting with opening/closing tasks.