Shift Leader - Guest Experience & Team Coach

Anchor Point Management Group; Apple Valley (CA); On-site; USD 26,000 - 32,000; Full time

Job summary

Anchor Point Management Group, Apple Valley, CA, is seeking a capable Shift Lead to support restaurant management and cover peak periods. You will supervise Team Members, ensure guest satisfaction, and uphold safety and quality standards.

Key responsibilities include opening/closing the restaurant, coaching staff, and maintaining efficient service while adhering to company policies and procedures.

Qualifications

• Must be 21 years or older.
• Wing Certified Trainer in at least one hourly position.
• ShiftLeader certification completed.
• Strong leadership and guest-service focus.

Responsibilities

• Ensure 100% table visits and resolve guest issues during the shift.
• Lead and coach Team Members on performance and service.
• Open/close restaurant and complete required paperwork.
• Run mid-shift and manage shift changes with proper documentation.
• Monitor food quality, safety, and labor during the shift.
• Address guest complaints and coordinate team actions to resolve them.

Skills

Leadership

Communication

Direction following

Guest service

Sanitation knowledge

Education

Wing Certified Trainer

Shift Leader Certification

Job description

Anchor Point Management Group, Apple Valley, CA, is seeking a capable Shift Lead to support restaurant management and cover peak periods. You will supervise Team Members, ensure guest satisfaction, and uphold safety and quality standards.

Key responsibilities include opening/closing the restaurant, coaching staff, and maintaining efficient service while adhering to company policies and procedures.