Shift Lead - Guest Experience & Team Coach

Dunkin' Donuts; Fort Worth (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Quality Brand Group LLC, a franchisee of Dunkin', is seeking a Shift Leader to oversee store operations and supervise crew during assigned shifts. You will motivate team members, ensure quality guest service, and uphold health and safety standards, while maintaining speed and accuracy in a fast-paced environment. A strong focus on teamwork and coaching is essential to drive results and guest satisfaction.

Qualifications

• Must be fluent in English, both speaking and reading.

Responsibilities

• Manage a positive team environment and lead Crew Members during shifts.
• Provide leadership, direction and coaching to team members throughout the shift.
• Ensure guest experience meets brand standards and operational guidelines.
• Monitor and correct performance, assist training, and communicate goals to the team.
• Adhere to safety and sanitation guidelines and ensure equipment is functioning properly.

Skills

Fluent English

Guest focus

Problem solving

Team leadership

Supervisory experience

Job description

Quality Brand Group LLC, a franchisee of Dunkin', is seeking a Shift Leader to oversee store operations and supervise crew during assigned shifts. You will motivate team members, ensure quality guest service, and uphold health and safety standards, while maintaining speed and accuracy in a fast-paced environment. A strong focus on teamwork and coaching is essential to drive results and guest satisfaction.