Shift Lead: Guest Experience & Store Operations

Walgreens Co.; Guaynabo (PR); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a Store Key Holder to open/close the store in the absence of management, handle cash and system startups, and ensure the floor and stock room are ready for business. You will resolve customer questions and process returns, refunds, and cash drops, while delivering a distinctive customer experience.

The role emphasizes leadership, team communication, and adherence to store policies. Prior experience in retail leadership and fluency in English are preferred, with

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Responsibilities

• Open and close the store when management is absent, including cash handling and system startups.
• Process returns, refunds, cash drops, and cashier adjustments.
• Provide a distinctive and delightful customer experience.
• Engage customers and assistants with product/service questions to ensure a positive experience.
• Communicate tasks to team members when management is not present; relay disciplinary issues to management.
• Maintain store cleanliness and inventory accuracy, assist with pricing and merchandising.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification

Pharmacy license

Tools

Store systems

Job description

Walgreens Co. is seeking a Store Key Holder to open/close the store in the absence of management, handle cash and system startups, and ensure the floor and stock room are ready for business. You will resolve customer questions and process returns, refunds, and cash drops, while delivering a distinctive customer experience.

The role emphasizes leadership, team communication, and adherence to store policies. Prior experience in retail leadership and fluency in English are preferred, with