Shift Lead: Customer Experience & Store Ops

Walgreens Co.; Addison (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a Store Key Holder to open/close the store in the absence of management, manage cash and backroom operations, and ensure a seamless customer experience.

The role combines leadership with hands-on retail duties and a focus on accuracy in pricing, inventory, and checkout processes. Qualifications include at least one year in a leadership or key-holder position and a pharmacy license or certification in some cases.

Qualifications

• 1 year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Maintains inventory accuracy and price integrity, including signage and local pricing requirements.
• Assists with vendor deliveries, backdoor access, and stockroom organization.

Skills

Leadership

Customer service

Cash handling

Education

Pharmacy license or certification

Job description

Walgreens Co. is seeking a Store Key Holder to open/close the store in the absence of management, manage cash and backroom operations, and ensure a seamless customer experience.

The role combines leadership with hands-on retail duties and a focus on accuracy in pricing, inventory, and checkout processes. Qualifications include at least one year in a leadership or key-holder position and a pharmacy license or certification in some cases.