Shift Lead: Customer Experience & Store Operations

Walgreens Co.; Warrenville (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a Store Key Holder to open and close the store in the absence of management, perform cash handling, and ensure floor and stock room readiness for the business day. You will also assist with vendor deliveries and price changes while delivering a distinctive customer experience.

The role emphasizes engaging customers, resolving issues, and modeling Walgreens service traits to provide proactive, helpful support, and maintain store standards.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close store in the absence of management and handle start-ups.
• Complete product returns, order voids, refunds, and cash drops to the safe.
• Models and delivers a distinctive and delightful customer experience.
• Engage customers and assist with products and services to ensure a positive experience.
• Coordinate with managers on vendor deliveries and inventory.

Skills

Leadership experience

Customer service

English fluency

Job description

Walgreens Co. is seeking a Store Key Holder to open and close the store in the absence of management, perform cash handling, and ensure floor and stock room readiness for the business day. You will also assist with vendor deliveries and price changes while delivering a distinctive customer experience.

The role emphasizes engaging customers, resolving issues, and modeling Walgreens service traits to provide proactive, helpful support, and maintain store standards.