Shift Lead - Customer Experience & Store Operations

Walgreens Co.; Reidsville (NC); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a Customer Experience & Key Holder to open/close the store when management is not present, handle cash and transactions, and ensure a welcoming customer experience. You will assist with inventory, pricing, and basic store upkeep, while supporting pharmacy-related tasks as needed.

The role emphasizes reliable leadership, accurate cash handling, and proactive customer service in a busy retail environment.

Qualifications

• One year of leadership or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Preferred: PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change.
• Delivers a distinctive customer experience and assists customers with products and services.
• Assist with inventory and price changes, and ensure correct signage.
• Support pharmacy window operations as requested.

Skills

Leadership experience

Retail key holder

Customer service

English fluency

Education

High school diploma or equivalent

Tools

POS system

Job description

Walgreens Co. is seeking a Customer Experience & Key Holder to open/close the store when management is not present, handle cash and transactions, and ensure a welcoming customer experience. You will assist with inventory, pricing, and basic store upkeep, while supporting pharmacy-related tasks as needed.

The role emphasizes reliable leadership, accurate cash handling, and proactive customer service in a busy retail environment.