Shift Lead: Guest Experience & Operations

Ontario Trillium Foundation; Nashville (TN); On-site; USD 30,000 - 38,000; Full time

Job summary

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, and sales performance. You will lead team members, ensure brand standards, and execute opening/closing duties while upholding food safety and cash controls.

The role emphasizes guest satisfaction and efficient line management on a busy shift. You will train staff, manage the line, and promote in-store promotions to boost sales, while following all security and safety procedures and completing required

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties)
• Provide feedback and training to staff
• Follow brand policies, labor laws and safety procedures
• Ensure security procedures are executed (safe procedures, opening/closing procedures)
• Open/close shifts and transition between duties
• Deliver great guest service and resolve guest complaints
• Manage the line and delegate duties to team members
• Maintain product quality standards on shift
• Promote sales through in-store promotions and suggestive selling
• Adhere to food safety requirements and practices
• Control food costs, labor, waste, and cash during the shift
• Count drawers and follow daily cash handling procedures
• Complete additional e-learning as required

Job description

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, and sales performance. You will lead team members, ensure brand standards, and execute opening/closing duties while upholding food safety and cash controls.

The role emphasizes guest satisfaction and efficient line management on a busy shift. You will train staff, manage the line, and promote in-store promotions to boost sales, while following all security and safety procedures and completing required