Shift Leader - Guest Experience & Store Operations

Little Caesars Pizza | JTT Pizza Company, LLC; San Dimas (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, and sales performance in-store. You will lead a team, assign duties, train members, and ensure adherence to brand standards and safety procedures.

In the absence of the manager, you will drive guest satisfaction, resolve issues, promote in-store promotions, and manage cash handling and labor at the shift level. Strong communication and leadership are key.

Qualifications

• Experience leading a shift team and assigning tasks (opening/closing duties).
• Providing feedback and coaching to team members.
• Ensuring guest service standards are met on every shift.

Responsibilities

• Lead team members on shifts, including assigning tasks and training.
• Utilize the huddle board and follow policies, labor laws, and safety procedures.
• Ensure security and cash handling procedures are followed on shift.
• Open/close duties and handle shift transitions.
• Deliver great guest service and resolve guest concerns.

Skills

Team leadership

Guest service

Training & feedback

Time management

Safety procedures

Cash handling

Job description

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, and sales performance in-store. You will lead a team, assign duties, train members, and ensure adherence to brand standards and safety procedures.

In the absence of the manager, you will drive guest satisfaction, resolve issues, promote in-store promotions, and manage cash handling and labor at the shift level. Strong communication and leadership are key.