Shift Leader: Elevate Guest Experience & Team Performance

Little Caesars | MOHAN HARPAL, LLC; Wilkes-Barre Township (Luzerne County); Vor Ort; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, and sales performance. You will lead team members on shifts, assign duties, and ensure adherence to brand standards and safety procedures.

The role involves opening/closing duties, resolving guest issues, and promoting in-store promotions to boost sales. The position requires strong leadership, a focus on customer satisfaction, and the ability to manage cash handling and food safety on the shift.

Qualifikationen

• Experience leading a shift team and ensuring smooth operations.
• Strong focus on guest service and brand standards.
• Ability to train and coach crew on policies and procedures.

Aufgaben

• Lead team members on shifts, assign tasks, provide feedback and training.
• Promote sales on the shift through suggestive selling and promotions.
• Ensure food safety, labor, waste, and cash controls on the shift.
• Count drawers and follow daily cash handling procedures.
• Resolve guest complaints and maintain great guest service.
• Open/close shifts and transition responsibilities as needed.
• Uphold product quality standards and store policies.

Kenntnisse

Team leadership

Guest service

Training and coaching

Food safety

Cash handling

Sales optimization

Jobbeschreibung

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, and sales performance. You will lead team members on shifts, assign duties, and ensure adherence to brand standards and safety procedures.

The role involves opening/closing duties, resolving guest issues, and promoting in-store promotions to boost sales. The position requires strong leadership, a focus on customer satisfaction, and the ability to manage cash handling and food safety on the shift.