Shift Lead - Guest Experience & Operations

Concessions Intl Brand; Denver (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Concessions Intl Brand is seeking a Restaurant Supervisor to ensure superior guest service, assist with daily operations, and lead the team in the manager's absence. The role includes cash handling, inventory, opening/closing duties, and adherence to safety and company policies.

A ServSafe certification or alcohol awareness training is required, with prior supervisory experience preferred. The position requires a high school diploma or GED, and 1–2 years of customer service and supervisory

Qualifications

• Understanding of customer service standards and guest relations.
• Front-of-house and cash-handling responsibilities.
• Previous supervisory experience is preferred.

Responsibilities

• Provide superior guest service with a friendly, prompt greeting and service.
• Communicate menu offerings, specials, and promotions to guests.
• Handle cash and process payments with accurate paperwork.
• Cook and store food at correct temperatures per standards.
• Assist management in daily operations and train associates as needed.
• Open/close the unit, manage cash, inventory, and appearance checks.

Skills

Customer service

Supervisory experience

Team leadership

Education

High school diploma or GED

Job description

Concessions Intl Brand is seeking a Restaurant Supervisor to ensure superior guest service, assist with daily operations, and lead the team in the manager's absence. The role includes cash handling, inventory, opening/closing duties, and adherence to safety and company policies.

A ServSafe certification or alcohol awareness training is required, with prior supervisory experience preferred. The position requires a high school diploma or GED, and 1–2 years of customer service and supervisory