Shift Supervisor - Guest Service Leader

Concessions International; Wisconsin; On-site; USD 39,000 - 52,000; Full time

Job summary

Concessions International is seeking a capable supervisor to support daily restaurant operations in Wisconsin. You will assist with guest transactions, food prep and cleanliness, and lead staff in the absence of management.

The role includes cash handling, opening/closing duties, inventory, and enforcing safety standards. Qualifications include a high school diploma, 1–2 years of customer service and supervisory experience, and the ability to obtain alcohol awareness and ServSafe certification.

Qualifications

• Must have the ability to read and comprehend simple instructions and memos.
• Ability to train associates to meet unit standards.
• Must obtain alcohol awareness and ServSafe Food Safety certification.

Responsibilities

• Provide superior guest service with a friendly environment and greet guests.
• Communicate and suggestively sell menu items and promotions.
• Handle cash, process checks and complete payment transactions.
• Cook and store food at required temperatures and label products.
• Assist with daily operations and supervise in absence of management.
• Open and close the unit with cash, inventory, stocking, and appearance.
• Follow safety guidelines and company policies; ensure unit cleanliness.
• Train associates to maintain sales and customer service standards.

Skills

Guest service

Supervisory experience

Effective communication

Safety awareness

Education

High School Diploma

Job description

Concessions International is seeking a capable supervisor to support daily restaurant operations in Wisconsin. You will assist with guest transactions, food prep and cleanliness, and lead staff in the absence of management.

The role includes cash handling, opening/closing duties, inventory, and enforcing safety standards. Qualifications include a high school diploma, 1–2 years of customer service and supervisory experience, and the ability to obtain alcohol awareness and ServSafe certification.