Shift Lead & Guest Experience Champion

Harri; Aurora (CO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Training & leadership development

Flexible scheduling

Growth opportunities

Family-owned culture

Employee meals and discounts

Job summary

Jack in the Box is seeking a Team Leader to serve as a hands-on role model and help manage shifts while supporting crew members and delivering exceptional guest experiences. The role involves partnering with management to keep operations running smoothly, while promoting a positive, inclusive workplace.

The ideal candidate is ready to advance into leadership, mentor others, and contribute to an environment where employees feel valued and guests feel welcomed.

Qualifications

• Proven leadership and team-motivation abilities.
• Strong customer service mindset with guest-focused approach.
• Excellent verbal and written communication skills.
• Solid problem-solving and conflict-resolution capabilities.
• Ability to lead by example in a fast-paced setting.
• Dependability, professionalism, and integrity in all actions.
• Commitment to treating everyone with respect.

Responsibilities

• Lead and support crew members during assigned shifts.
• Set the example for excellent guest service and teamwork.
• Assist with opening and closing duties as assigned.
• Ensure food quality, speed of service, and cleanliness standards are met.
• Coach, train, and motivate team members on the floor.
• Help resolve guest concerns professionally and respectfully.
• Monitor food safety, sanitation, and cash-handling procedures.
• Communicate effectively with managers and team members.

Skills

Leadership

Customer Service

Communication

Problem-Solving

Lead by Example

Dependability

Professionalism

Integrity

Respect

Job description

Jack in the Box is seeking a Team Leader to serve as a hands-on role model and help manage shifts while supporting crew members and delivering exceptional guest experiences. The role involves partnering with management to keep operations running smoothly, while promoting a positive, inclusive workplace.

The ideal candidate is ready to advance into leadership, mentor others, and contribute to an environment where employees feel valued and guests feel welcomed.