Shift Lead & Guest-Experience Coach

Harri; Sanger (CA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay with leadership

Paid training and leadership developm

Flexible scheduling

Growth opportunities

Family-owned culture

Employee meals and discounts

Job summary

Jack in the Box is seeking a hands-on Team Leader to help run the shift, support crew members, and deliver great guest experiences. You’ll work closely with management to keep operations smooth and foster a positive, respectful, and inclusive workplace.

This role is ideal for someone ready to take the next step in leadership, mentor others, and help create an environment where employees feel valued and guests feel welcomed every day.

Qualifications

• Experience in fast food or customer service preferred.
• Natural leadership skills and a positive attitude.
• Strong communication and problem-solving abilities.
• Ability to lead by example in a fast-paced environment.
• Dependability, professionalism, and integrity.
• Commitment to treating everyone with respect.

Responsibilities

• Lead and support crew members during assigned shifts
• Set the example for excellent guest service and teamwork
• Assist with opening and closing duties as assigned
• Ensure food quality, speed of service, and cleanliness standards are met
• Coach, train, and motivate team members on the floor
• Help resolve guest concerns professionally and respectfully
• Monitor food safety, sanitation, and cash-handling procedures
• Communicate effectively with managers and team members

Skills

Leadership

Customer service

Communication

Problem solving

Dependability

Job description

Jack in the Box is seeking a hands-on Team Leader to help run the shift, support crew members, and deliver great guest experiences. You’ll work closely with management to keep operations smooth and foster a positive, respectful, and inclusive workplace.

This role is ideal for someone ready to take the next step in leadership, mentor others, and help create an environment where employees feel valued and guests feel welcomed every day.