Shift Lead, Guest Experience

potomac-family-dining; Virginia (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

Potomac Family Dining in Virginia, Minnesota, is looking for a Shift Supervisor to lead shifts and ensure top-notch food and beverage service per brand standards. Responsibilities include supervising team members, managing guest complaints, and maintaining safety and cleanliness standards.

Candidates must have supervisory experience, be 21 years or older, and possess a High School Degree or GED. This position offers a dynamic work environment.

Qualifications

• 21+ years old required.
• Experience in supervisory role, preferably in casual dining.
• ServeSafe Alcohol Certification a plus.

Responsibilities

• Lead and supervise shifts to ensure quality service.
• Handle guest complaints promptly and effectively.
• Assist in maintaining inventory and safety standards.

Skills

Supervisory skills

Customer service

Decision making

Communication

Education

High School Degree or GED

Tools

Point-of-sale system

Kitchen equipment

Job description

Potomac Family Dining in Virginia, Minnesota, is looking for a Shift Supervisor to lead shifts and ensure top-notch food and beverage service per brand standards. Responsibilities include supervising team members, managing guest complaints, and maintaining safety and cleanliness standards.

Candidates must have supervisory experience, be 21 years or older, and possess a High School Degree or GED. This position offers a dynamic work environment.