Shift Lead, Guest Experience

potomac-family-dining; Front Royal (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Potomac Family Dining in Front Royal, Virginia, is seeking a Supervisory position to lead shifts and manage team performance while delivering exceptional service in accordance with company standards. Responsibilities include ensuring prompt and friendly service, managing guest complaints, and overseeing restaurant cleanliness.

The ideal candidate will have supervisory experience, a high school diploma, and strong communication skills. Join us to make every guest experience memorable in our vibrant restaurant environment.

Qualifications

• Must be at least 21 years old.
• ServeSafe Alcohol Certification is a plus.
• Reliable transportation and a government-issued driver's license are required.
• Proven ability to handle complex customer service situations.
• 1-2 years of supervisory experience in dining or bar service.

Responsibilities

• Lead the restaurant shift and supervise team members.
• Ensure prompt and friendly service according to company guidelines.
• Address and resolve guest complaints promptly.
• Maintain cleanliness and safety standards in the restaurant.

Skills

Supervisory experience

Customer service skills

Communication skills

Attention to detail

Education

High School Degree or GED

Tools

Point‑of‑sale computerized system

Standard kitchen equipment

Job description

Potomac Family Dining in Front Royal, Virginia, is seeking a Supervisory position to lead shifts and manage team performance while delivering exceptional service in accordance with company standards. Responsibilities include ensuring prompt and friendly service, managing guest complaints, and overseeing restaurant cleanliness.

The ideal candidate will have supervisory experience, a high school diploma, and strong communication skills. Join us to make every guest experience memorable in our vibrant restaurant environment.