Shift Lead, Guest Experience

potomac-family-dining; Glen Allen (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

Potomac Family Dining is seeking a Supervisor in Glen Allen, Virginia, to lead shifts and ensure superior food and beverage service for guests. Responsibilities include overseeing staff, managing guest complaints, and maintaining safety and quality standards.

The ideal candidate will have a strong customer service background and at least 1-2 years of supervisory experience in a casual dining environment. The role requires the ability to work flexible shifts that include evenings and weekends.

Qualifications

• 21+ years old and able to pass a background check.
• 1-2 years of supervisory experience in casual dining is preferred.
• ServeSafe Alcohol Certification is a plus.

Responsibilities

• Supervise restaurant environment and ensure guest satisfaction.
• Handle cash management according to company policy.
• Oversee alcohol service compliance with laws and regulations.

Skills

Customer service

Team supervision

Communication

Problem solving

Education

High School Degree or GED

Tools

POS systems

Cleaning tools

Job description

Potomac Family Dining is seeking a Supervisor in Glen Allen, Virginia, to lead shifts and ensure superior food and beverage service for guests. Responsibilities include overseeing staff, managing guest complaints, and maintaining safety and quality standards.

The ideal candidate will have a strong customer service background and at least 1-2 years of supervisory experience in a casual dining environment. The role requires the ability to work flexible shifts that include evenings and weekends.