Shift Lead, Guest Experience

potomac-family-dining; Richmond (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

Potomac Family Dining in Richmond, Virginia is looking for a Shift Supervisor to lead a team and ensure high-quality food and service in line with brand standards. The ideal candidate has supervisory experience in casual dining, excellent customer service skills, and the ability to manage shift operations effectively.

Requirements include a high school diploma or GED, reliable transportation, and a willingness to work flexible hours, including evenings and weekends. Join us to deliver outstanding guest experiences!

Qualifications

• Must be at least 21 years old.
• 1-2 years of supervisory experience required.
• Reliable transportation and driver's license are necessary.

Responsibilities

• Supervises shifts and manages guest service.
• Ensures adherence to safety and cleaning standards.
• Handles customer complaints efficiently.

Skills

Customer Service

Leadership

Problem Solving

Communication

Alcohol Service Knowledge

Education

High School Degree or GED

Tools

Point-of-sale system

Office equipment (computers, printers)

Job description

Potomac Family Dining in Richmond, Virginia is looking for a Shift Supervisor to lead a team and ensure high-quality food and service in line with brand standards. The ideal candidate has supervisory experience in casual dining, excellent customer service skills, and the ability to manage shift operations effectively.

Requirements include a high school diploma or GED, reliable transportation, and a willingness to work flexible hours, including evenings and weekends. Join us to deliver outstanding guest experiences!