Shift Lead, Guest Experience

potomac-family-dining; Ashburn (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Potomac Family Dining Group in Ashburn, Virginia, seeks a Supervisor to lead restaurant shifts, ensuring quality food and beverage service.

The ideal candidate will have supervisory experience, strong customer service skills, and a flexible schedule. A High School Diploma or GED is required, along with reliable transport. Join us in creating an engaging dining experience that aligns with our brand standards.

Qualifications

• 21+ years old required.
• ServeSafe Alcohol Certification a plus.
• Reliable transportation and government issued driver’s license required.
• Proven ability to handle complex customer service situations.
• 1-2 years of supervisory experience, preferably in a casual dining or bar service capacity.

Responsibilities

• Lead shift and supervise Team Members to ensure quality service.
• Ensure prompt and friendly service according to company guidelines.
• Assist in maintaining adequate inventory levels.
• Manage service of alcohol according to state and federal laws.

Skills

Customer service skills

Supervisory skills

Problem-solving skills

Communication skills

Attention to detail

Education

High School Degree or GED

Tools

Point-of-sale computerized system

Soda fountain operation

Job description

Potomac Family Dining Group in Ashburn, Virginia, seeks a Supervisor to lead restaurant shifts, ensuring quality food and beverage service.

The ideal candidate will have supervisory experience, strong customer service skills, and a flexible schedule. A High School Diploma or GED is required, along with reliable transport. Join us in creating an engaging dining experience that aligns with our brand standards.