Shift Lead, Guest Experience

potomac-family-dining; Prince Frederick (MD); On-site; USD 35,000 - 50,000; Full time

Job summary

Potomac Family Dining in Prince Frederick, Maryland, is seeking a Shift Supervisor responsible for leading shifts and ensuring a superior dining experience for guests. This role involves supervising team members, handling customer service issues, and maintaining operational standards.

The ideal candidate will have 1-2 years of supervisory experience and the ability to manage a team while providing high-quality service. Flexibility in scheduling is necessary, including evenings and weekends.

Qualifications

• 21+ years old.
• ServeSafe Alcohol Certification is a plus.
• Reliable transportation and government-issued driver's license are required.
• 1-2 years of supervisory experience in food service is preferred.

Responsibilities

• Supervise Restaurant Environment during scheduled shifts.
• Ensure prompt, friendly service according to company guidelines.
• Manage cash handling procedures according to policy.

Skills

Customer service

Leadership

Problem-solving

Communication

Education

High School Degree or GED

Tools

Point-of-sale systems

Office equipment

Job description

Potomac Family Dining in Prince Frederick, Maryland, is seeking a Shift Supervisor responsible for leading shifts and ensuring a superior dining experience for guests. This role involves supervising team members, handling customer service issues, and maintaining operational standards.

The ideal candidate will have 1-2 years of supervisory experience and the ability to manage a team while providing high-quality service. Flexibility in scheduling is necessary, including evenings and weekends.