Shift Lead, Guest Experience

potomac-family-dining; La Crosse (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

Potomac Family Dining Group is seeking a Supervisory Team Member to lead shifts and ensure superior food service. Responsibilities include supervising staff, managing guest relations, and adhering to company standards. The ideal candidate will possess strong communication and organizational skills, have supervisory experience, and be able to work flexible hours.

This role requires physical mobility and the ability to manage a fast-paced environment. A High School diploma or GED is required along with the ability to handle customer service challenges effectively.

Qualifications

• 21+ years old.
• Reading, writing, basic math and verbal communication skills in English required.
• 1-2 years of supervisory experience in casual dining or bar service.

Responsibilities

• Lead restaurant shifts according to company standards.
• Ensure high-quality guest experience.
• Complete administrative functions for restaurant procedures.

Skills

Supervisory experience

Customer service

Problem solving

Communication

Organizational skills

Education

High School Degree or GED

Tools

Point-of-sale computerized system

Kitchen order management systems

Job description

Potomac Family Dining Group is seeking a Supervisory Team Member to lead shifts and ensure superior food service. Responsibilities include supervising staff, managing guest relations, and adhering to company standards. The ideal candidate will possess strong communication and organizational skills, have supervisory experience, and be able to work flexible hours.

This role requires physical mobility and the ability to manage a fast-paced environment. A High School diploma or GED is required along with the ability to handle customer service challenges effectively.