Shift Lead, Guest Experience

potomac-family-dining; Chester (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

The Potomac Family Dining Group in Chester, Virginia is seeking a Supervisor to lead restaurant shifts and ensure excellent food and beverage service. Responsibilities include managing staff, resolving guest complaints, and maintaining operational standards in a fast-paced environment.

The ideal candidate must be at least 21 years old, possess a High School Diploma or GED, and have prior supervisory experience. The position requires strong communication and problem-solving skills, making it essential for candidates to demonstrate a commitment to customer satisfaction.

Qualifications

• Proven ability to handle complex customer service situations.
• 1-2 years of supervisory experience in casual dining or bar service.
• Reliable transportation and valid driver's license required.

Responsibilities

• Lead a shift and manage employees to ensure high standards of service.
• Handle guest complaints promptly and effectively.
• Maintain cleanliness and safety standards in the restaurant.

Skills

Customer service skills

Supervisory experience

Communication

Problem solving

Education

High School Degree or GED

Tools

Point-of-sale system

Kitchen equipment

Job description

The Potomac Family Dining Group in Chester, Virginia is seeking a Supervisor to lead restaurant shifts and ensure excellent food and beverage service. Responsibilities include managing staff, resolving guest complaints, and maintaining operational standards in a fast-paced environment.

The ideal candidate must be at least 21 years old, possess a High School Diploma or GED, and have prior supervisory experience. The position requires strong communication and problem-solving skills, making it essential for candidates to demonstrate a commitment to customer satisfaction.