Shift Lead, Guest Experience

potomac-family-dining; Fairfax (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

Potomac Family Dining in Fairfax, Virginia is seeking a Supervisor to lead shifts and ensure superior food and beverage service according to brand standards. The ideal candidate should possess 1-2 years of supervisory experience and a high school diploma or GED.

Responsibilities include ensuring prompt, friendly service, managing cash handling, and responding to guest complaints. The position offers flexible work hours and the opportunity to build a positive team culture.

Qualifications

• 21+ years old.
• ServeSafe Alcohol Certification is a plus.
• Reliable transportation and government-issued driver's license required.
• 1-2 years supervisory experience, preferably in casual dining or bar service.
• Ability to work flexible schedules.

Responsibilities

• Supervise the restaurant environment during scheduled shifts.
• Ensure prompt, friendly service according to guidelines.
• Manage cash handling procedures.
• Assist and audit deliveries.
• Ensure compliance with alcohol service regulations.

Skills

Customer service experience

Problem-solving

Team leadership

Education

High School Degree or GED

Tools

Point-of-sale system

Office equipment

Job description

Potomac Family Dining in Fairfax, Virginia is seeking a Supervisor to lead shifts and ensure superior food and beverage service according to brand standards. The ideal candidate should possess 1-2 years of supervisory experience and a high school diploma or GED.

Responsibilities include ensuring prompt, friendly service, managing cash handling, and responding to guest complaints. The position offers flexible work hours and the opportunity to build a positive team culture.