Shift Lead, Gaming Ops & Guest Experience

Prismhr Hire; Cheyenne (WY); On-site; USD 52,000 - 70,000; Full time

Job summary

Prismhr Hire is seeking a Gaming Operations Supervisor at our OTB location to support the Property Operations Manager with daily operations, oversee shifts, and ensure guest experiences meet company standards. The role involves supervising staff, handling interviews, onboarding, and scheduling while promoting a positive guest atmosphere.

You will interact with guests around gaming terminals, explain operations and benefits, and address concerns.

Qualifications

• Supervisory experience with staff in a service setting.
• Strong customer service mindset and professionalism.
• Clear English communication, both written and verbal.
• Ability to handle cash handling and basic accounting tasks.

Responsibilities

• Assist the Property Operations Manager with interviewing, hiring decisions, onboarding, training, and scheduling staff.
• Interact with customers and employees with a positive, energetic demeanor.
• Explain terminal operations, Club benefits, and site amenities to guests.
• Address customer and employee concerns promptly and fairly.
• Oversee counts, deposits, and master safe sheets in manager's absence.
• Recommend service improvements to increase efficiency and revenue.
• Utilize Word, Excel, Outlook and player tracking systems effectively.
• Monitor compliance risks and address safety and regulatory issues.
• Maintain confidentiality of personnel files and documents.
• Ensure efficient operation of gaming terminals and related equipment.
• Schedule staff according to business needs and support staff development.
• Troubleshoot minor terminal and system issues as needed.
• Comply with gaming laws and internal controls; handle Title 31 and related regs.
• Perform Senior Host duties when required.
• Take on additional duties as assigned.

Skills

Supervisory experience

Customer service

English communication

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Player tracking system

Job description

Prismhr Hire is seeking a Gaming Operations Supervisor at our OTB location to support the Property Operations Manager with daily operations, oversee shifts, and ensure guest experiences meet company standards. The role involves supervising staff, handling interviews, onboarding, and scheduling while promoting a positive guest atmosphere.

You will interact with guests around gaming terminals, explain operations and benefits, and address concerns.