Front Office Supervisor: Guest Experience & Team Growth

Prismhr Hire; Hyannis (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Prismhr Hire is seeking a motivated professional to support daily front office operations and deliver an exceptional guest experience at our property in Hyannis, MA. You will work closely with the front office leadership team to ensure smooth operations, consistent service standards, and a welcoming environment for guests and team members alike.

Responsibilities include overseeing reception, guest services, training staff, and maintaining accurate records.

Qualifications

• Experience in front office, guest services, hospitality, or a related customer-facing role.
• Supervisory or leadership support experience preferred.
• Strong communication, interpersonal, and organizational skills.
• Professional, composed, and solution-oriented in a fast-paced environment.
• Flexible availability, including evenings, weekends, and holidays as needed.

Responsibilities

• Assist in overseeing daily front office operations, including reception, guest services, and related administrative activities.
• Support the team in delivering professional, efficient, and courteous guest interactions.
• Help train, coach, and schedule front office team members to promote strong performance and teamwork.
• Monitor guest satisfaction and address service concerns promptly and professionally.
• Maintain accurate records, reports, and operational documentation as needed.
• Collaborate with other departments to support seamless service delivery and effective communication.
• Assist with check-in, check-out, reservations, and other guest service functions as needed.
• Help ensure compliance with company policies, procedures, and quality standards.
• Support leadership with staffing, workflow, and day-to-day problem-solving.
• Contribute to a positive, organized, and customer-oriented work environment.

Skills

Front desk

Guest services

Leadership

Communication

Tools

Office software

Property management systems

Job description

Prismhr Hire is seeking a motivated professional to support daily front office operations and deliver an exceptional guest experience at our property in Hyannis, MA. You will work closely with the front office leadership team to ensure smooth operations, consistent service standards, and a welcoming environment for guests and team members alike.

Responsibilities include overseeing reception, guest services, training staff, and maintaining accurate records.