Regional Operations Leader - Guest Experience & Team Growth

Prismhr Hire

Gillette (WY)

On-site

USD 42,000 - 63,000

Full time

14 days+

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Job summary

Prismhr Hire is seeking a supervising manager to lead daily operations at our Wyoming location. You will oversee staff, ensure service quality, and maintain compliance with gaming regulations while driving efficiency and guest satisfaction.

The role requires supervising a team, training staff, and coordinating with regional leadership to optimize operations and financial performance. Must be available for varied shifts and travel within the region.

Qualifications

Proven leadership experience in a supervisory role
Strong customer service orientation and conflict resolution skills
Able to communicate clearly with staff and guests
Analytical thinker with ability to solve problems quickly
Experience developing staff for growth and promotions
Willingness to work nights, weekends and holidays

Responsibilities

Interview, hire, onboard, oversee staff, measure performance, discipline, and schedule department staff.
Oversee and verify completion of staff training and development.
Lead promotions and project execution to improve service and cost savings.
Monitor labor costs and ensure adequate coverage based on demand.
Ensure compliance with gaming laws, internal controls, and safety policies.