Property Operations & Guest Experience Lead

307 RACING MANAGEMENT, LLC; Laramie (WY); On-site; USD 42,000 - 65,000; Full time

Job summary

Prismhr Hire is seeking a hands-on Assistant Manager to supervise daily operations at the Wyoming location. You will recruit, onboard, train, and evaluate staff while maintaining guest satisfaction and compliance with gaming regulations.

The role requires strong leadership and the ability to manage scheduling and costs in a dynamic environment. You will communicate clearly with team members and guests, resolve issues promptly, and support the Regional Operations Director in strategic initiatives

Qualifications

• Supervisory experience in a fast-paced setting.
• Proven ability to manage staff performance and disciplinary actions.
• Strong customer service focus with effective problem resolution.
• Demonstrated scheduling and shift coverage expertise.
• Compliance mindset with regulatory awareness and licensing understanding.
• Willingness to work varied hours including nights, weekends and holidays.

Responsibilities

• Interview, hire, onboard, oversee staff, measure performance, discipline, and schedule department staff.
• Oversee staff training and development to ensure service quality.
• Lead promotions and projects and drive operational improvements.
• Monitor labor costs and ensure adequate coverage based on demand.
• Maintain compliance with gaming laws, internal controls, and safety regulations.
• Interact with guests to enhance experience and communicate terminal functions and benefits.

Skills

Leadership

Customer service

Communication

Problem solving

Staff development

Scheduling

Regulatory compliance

Education

High school diploma or equivalent

Tools

Basic tools

Computer literacy

Job description

Prismhr Hire is seeking a hands-on Assistant Manager to supervise daily operations at the Wyoming location. You will recruit, onboard, train, and evaluate staff while maintaining guest satisfaction and compliance with gaming regulations.

The role requires strong leadership and the ability to manage scheduling and costs in a dynamic environment. You will communicate clearly with team members and guests, resolve issues promptly, and support the Regional Operations Director in strategic initiatives