Shift Lead - Flexible Schedule & Guest Experience

Firehouse Subs; Charlotte (NC); On-site; USD 21,000 - 28,000; Part time

Job summary

Firehouse Subs in Charlotte is seeking a Shift Lead to support the General Manager during assigned shifts, ensuring smooth store operations and strong guest service.

You will lead a team, manage daily tasks, and ensure compliance with health and safety regulations while upholding Firehouse Subs culture and standards.

Part-time role with opportunities to develop leadership skills, training, and contribute to profitability.

Qualifications

• Strong customer service and guest experience focus.
• Proven ability to lead and develop a team.
• Minimum 2+ years of management experience.
• Cash handling and POS proficiency.
• Active SERV Safe Food Protection Manager certification.

Responsibilities

• Lead shift to ensure smooth store operations and guest satisfaction.
• Delegate tasks, train and develop team members on shift.
• Ensure compliance with health, safety, and wage regulations.
• Support GM in achieving profitability through efficient shift management.
• Assist in interviewing, hiring, and disciplinary actions as needed.

Skills

Customer service

Team leadership

Management experience

Cash handling

Serv Safe certification

Job description

Firehouse Subs in Charlotte is seeking a Shift Lead to support the General Manager during assigned shifts, ensuring smooth store operations and strong guest service.

You will lead a team, manage daily tasks, and ensure compliance with health and safety regulations while upholding Firehouse Subs culture and standards.

Part-time role with opportunities to develop leadership skills, training, and contribute to profitability.