Shift Lead – Energize Team & Guest Experience

Planet Fitness; Tucker (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Planet Fitness within Flynn Group seeks a Shift Lead to supervise coworkers, monitor performance, and delegate tasks to maintain a high-energy Judgement Free Zone. You will ensure safety, report to the General Manager, and support daily operations in a busy fitness club.

The role emphasizes leadership, organization, and customer service in a dynamic retail/fitness setting, with a focus on maintaining standards and member satisfaction.

Qualifications

• Customer service skills with customers, coworkers and the public.
• Strong communication and listening abilities to resolve issues.
• Problem solving to identify issues and act on solutions promptly.

Responsibilities

• Organizing shift schedules for team members.
• Monitoring attendance, tardiness, and time off.
• Assigning duties to employees based on role and skills.
• Supervising staff and assisting with tasks as needed.
• Providing feedback to team members and management.
• Training new and current team members on tasks.
• Handling customer issues and managing conflicts.
• Upholding safety policies and store cleanliness.

Skills

Customer Service

Communication

Problem Solving

Job description

Planet Fitness within Flynn Group seeks a Shift Lead to supervise coworkers, monitor performance, and delegate tasks to maintain a high-energy Judgement Free Zone. You will ensure safety, report to the General Manager, and support daily operations in a busy fitness club.

The role emphasizes leadership, organization, and customer service in a dynamic retail/fitness setting, with a focus on maintaining standards and member satisfaction.