Shift Lead: High-Energy Team Leader & Ops

Planet Fitness; Florida; On-site; USD 26,000 - 32,000; Full time

Job summary

Flynn Group’s Flynn Fitness brand is seeking a Shift Lead to supervise team members and maintain a high-energy, judgment-free gym environment. You will monitor performance, delegate tasks, and ensure safety and policy compliance while delivering exceptional member service.

In this role, you’ll train staff, handle customer issues, and help maintain a clean, secure club. The ideal candidate thrives in a fast-paced fitness setting and supports a welcoming atmosphere for all members.

Qualifications

• Customer service skills demonstrated through interactions with customers, coworkers and the public.
• Active listening and empathy to understand perspectives and collaborate on solutions.
• Identify issues, analyze information, and implement effective action plans.

Responsibilities

• Organize shift schedules for team members.
• Monitor attendance, tardiness and time off.
• Assign duties based on role and skills.
• Supervise and assist with tasks to maintain high standards.
• Train new and current team members.
• Handle customer issues and conflicts.
• Uphold company policies and safety standards.
• Maintain club cleanliness and security of member documents.
• Process retail transactions accurately and drive sales.

Skills

Customer Service

Communication

Problem Solving

Job description

Flynn Group’s Flynn Fitness brand is seeking a Shift Lead to supervise team members and maintain a high-energy, judgment-free gym environment. You will monitor performance, delegate tasks, and ensure safety and policy compliance while delivering exceptional member service.

In this role, you’ll train staff, handle customer issues, and help maintain a clean, secure club. The ideal candidate thrives in a fast-paced fitness setting and supports a welcoming atmosphere for all members.